Singer Kandi Burruss, her husband and 2 others were kicked off a Hawaiian Airlines flight from Honolulu to Maui due to a computer glitch, the airline claims.
Kandi blasted the airline on social media, saying she, hubby Todd Tucker and 2 friends had been booted off their Honolulu to Maui flight for no good reason. But Hawaiian Airlines spokeswoman Alison Croyle tells TMZ … Kandi and co. were not kicked off, and the unfortunate episode was partially their fault.
Croyle says shortly after Kandi and Todd boarded flight 526, the computer revealed an issue with their boarding passes … so, an employee asked to check their boarding passes. Everything was fine, but the employee forgot to return their passes and baggage claim tickets.
As the plane was taxiing, flight attendants reassured the couple they wouldn’t have a problem claiming their luggage — but the airline says they got “irate.”
Kandi says they were told to deplane because of the commotion — while the airline says someone in Kandi’s crew demanded they be let off. Either way, they all got off and boarded another flight 45 mins later.
— Kandi Burruss (@Kandi) September 30, 2016
Hawaiian Airlines has responded to the incident:
“During the boarding process for Flight 526 (Thursday), we encountered a computer issue with tickets for Ms. Kandi Burruss and her husband, who had already boarded the aircraft. To remedy the situation, our employees asked to see their boarding passes while the guests remained onboard. Once resolved, the flight was ready for an on-time departure and the aircraft pushed back from the gate at 4:26 p.m. We failed to return these boarding passes to our customers, whose baggage claim tickets were attached to the back of these passes, and we sincerely apologize for the confusion and undue anxiety that this caused.
According to reports from our crew, our flight attendants attempted to reassure the travelers that their luggage would be ready for pickup when they arrived on Maui. However, the travelers became increasingly irate and at least one member of the Burruss’ traveling party requested that the plane return to the gate. For the safety and comfort of all travelers onboard, the captain elected to return to the gate and allow the Burruss party to deplane and work with our agents to resolve their concerns. HA 526 took off at 5:15 after a 45-minute delay. Ms. Burruss, her husband and two members of their traveling party were accommodated on the next flight, which departed from Honolulu at 6:00 p.m.”