AirAsia has made it mandatory for only completely vaccinated adult guests to be allowed to board its flights, effective immediately.
Guests under the age of 18 if unvaccinated or partially-vaccinated must be accompanied by fully-vaccinated parents or guardian.
This is part of the airline’s Covid-19 mitigation plan to ensure the highest safety standards for all guests and employees. All AirAsia flights are operated only by fully-vaccinated crew and this applies to ground operations and baggage handling staff as well.
AirAsia has also made it mandatory for all guests to check-in via the airasia Super App as this allows them to pass through the airport clearance and boarding process with an e-Boarding Pass that will significantly reduce physical interaction including via paper and is key in curtailing the spread of Covid-19 and other viruses. Subject to certain exceptions, check-in fees shall apply for check-in at the airport check-in counter.
Guests just need to download the airasia Super App on their smartphones and make full use of the app. Apart from checkin-in, it is the only all-in-one app that guests would need for their journey - from flight to hotel bookings, checking in, health document verification, through to boarding with the e-Boarding Pass, contactless boarding with FACES and inflight services onboard.
AirAsia has undertaken numerous contactless technological innovations and improvements that provide for enhanced comfort and a hassle-free door-to-door experience for guests.
AirAsia Malaysia CEO Riad Asmat said: “The decision to accept only fully vaccinated guests for boarding is made in the best safety interest of our guests and employees. All our flights are operated by only fully-vaccinated pilots and cabin crew and this applies to all our ground services as well. We have also put in place numerous service enhancements and integration via the airasia Super App.
“Guests can look forward to a convenient and seamless self-check-in process via the Super App that allows for easy uploading and instant verification of health and vaccination documents, and contactless boarding via FACES facial recognition system. All these will minimise queuing and possible physical contacts at the counters and crowding at the airport.”
AirAsia has robust procedures in place to maintain the highest safety standards at all times. Built-in safety features of the aircraft itself, where the cabin air circulation and filtration provides hospital-grade airflow, ensures flying continues to be the safest mode of transportation, as proven by various international studies.
Before you book your flight with AirAsia, please take note of the following requirements to ensure a smooth travel experience:
Ensure that you (and your family) are eligible to travel. Please check on any travel restrictions or special requirements for travel to your destination, including health documents and full vaccination certificate. These requirements may change from time to time so we advise that you check with the authorities for the latest updates.
Ensure that you are fit to travel. If you are experiencing any flu-like symptoms, do not proceed with your travel plans. As a responsible traveller, we encourage you to perform a Covid-19 self test before your flight to ensure that you are safe to travel and protect others you may get in contact with throughout the journey.
Only fully-vaccinated guests are accepted to board AirAsia flights. You have to be fully vaccinated and have passed the vaccination maturity period as well as classified as “Low Risk” or “Casual Contact with No Symptoms” status under MySejahtera in order to be accepted for boarding.
AirAsia has made check-in via the airasia Super App mandatory to minimise physical contact and crowding at the airport. You can easily do this via the airasia Super App as early as 14 days before your departure date. Simply scan or upload any required vaccination or health documents during the online check-in process for real-time verification.
Counter check-in service will only be available for guests with reduced mobility, those travelling with an infant (under 24 months of age), and young guests travelling alone.
A counter check-in fee will apply to guests not specified above.
Arrive early at the airport. Guests are encouraged to arrive preferably 4 hours before departure to allow for enough time for all the necessary processes to take place. Support staff will be on stand-by to guide guests and assist with any queries.
Wear a face mask before, during and after the flight. The regular 3-ply mask will do, or you may opt for double-masking for better protection. Masks with an open valve are not permitted onboard AirAsia flights.