As many know it's become such a nightmare to actually get your luggage if you have a connecting flight. In light of this, Qantas says they will increase the waiting time between international and connecting flights so people can get their bags.
Starting on August 21st, Qantas passengers departing Australian airports will now have a 90-minute connection time for outbound international flights, in case of domestic delays. This is up from the 60-minute connection time that was previously offered.
If you have a pre-existing Qantas booking, the airline will contact you and move you to an earlier flight.
The mishandled baggage rate has jumped to nine in every 1000 passengers, and Qantas is looking to correct the problem
Alan Joyce, the CEO of the Qantas Group, has said that the poor operational performance of the airline is due to a number of factors. However, the group is taking steps to address the issue, based on feedback from frontline teams who have had to deal with customer dissatisfaction.
“Bringing our operations back to pre-COVID standard and maintaining our focus on safety is our absolute priority,” the executive said.
Qantas has been struggling in recent weeks, as an unusually high number of staff have been taking sick leave due to both COVID-19 and the flu. The airline has reported that its sick leave is tracking about 50 per cent higher than usual. This has resulted in cancelled flights and long lines at the check-in counters. Qantas is advising customers to arrive at the airport three hours before their flight in order to ensure they have enough time to check in and board.