Qantas is doing its best to help its customers during the Pandemic period by providing them with 'COVID credits'.
These travel credits are left over from the pandemic and can be applied to eligible flights when booked before February 2023. In addition, Qantas is offering double Frequent Flyer points to customers who book those flights.
As the world was shaken by the coronavirus pandemic, Qantas responded to its customers with unprecedented flexibility for flight changes and credit redemptions. The airline offered more help than usual for those who were unable to take their planned trips due to travel restrictions, by granting them special travel credits. These credits have been used by customers to the tune of over $1.2 billion over the past two and a half years.
An analysis of the $600 million in COVID credits still held by Qantas customers shows the following:
- Almost 900,000 customers still have COVID credits.
- Almost $300 million of COVID credits are made up of bookings worth under $1000.
- 52 per cent of COVID credits are worth between $100 and $499.
- 15 per cent of COVID credits are worth between $1000 and $5000.
- 1 per cent of COVID credits are worth over $5000.
The offer applies to the base rate of points earn and extends to all domestic and international flights with a Qantas flight number booked before February 2023 using a travel credit.
Qantas is offering customers with COVID credits an exciting double points opportunity to use up their credits before they expire at the end of 2023. Customers can make the most out of their travel credits and will be sent reminders directly or through their travel agent on how to access the offer. To join in, customers who haven't yet signed up for a Qantas Frequent Flyer account can do so for free.
This offer follows other initiatives earlier this year from Qantas to make it easier for customers to use their travel credits, including establishing a dedicated help line and an updated Travel Credits Hub with advice for using travel credits.
Qantas is set to expand its domestic capacity by 2 points to 104% of pre-COVID levels during the fourth quarter of FY23. This major increase will be implemented across a range of services, including 57 additional return flights per week between Melbourne, Sydney and Brisbane.
Qantas Group Chief Customer Officer Markus Svensson
“The data shows most customers have already redeemed their COVID credits but there’s still a significant number who are yet to put them to use,” Mr Svensson said.
“Our systems were never designed to unwind literally millions of bookings due to a pandemic and there have been some obvious challenges for us and for customers that we’ve worked hard to fix.
“We’re committed to reminding customers to use their credits over the next year. Throughout the pandemic we’ve made using travel credits easier, including extending their expiry, and we’re now encouraging the remaining customers to put their travel credit towards their next holiday.
“We know that people start planning their next holiday while they are on their current one, which is why we’re launching this offer at the start of the Christmas break.
“With our operational performance now effectively back to pre-pandemic levels we’re gradually adding more domestic capacity from early next year. We’re the only airline flying widebody aircraft domestically and we know how much our customers in Business class value having a lie-flat seat on longer flights to and from Perth.
“Your credit doesn’t need to cover the cost of the booking for you to receive double points as long as you use the entire value. For example, a family of four flying economy return to London could each receive an additional 18,600 bonus points just from putting a single $50 credit towards the booking. The points you earn can then go towards your next trip,” added Mr Svensson.