Southwest Airlines is giving customers 25,000 frequent flyer points as a gesture of goodwill and an apology to those affected by the carrier's massive operational meltdown last week.
In an open letter to those affected, Southwest Airlines CEO Bob Jordan reaffirmed that 25,000 points obtained from the airline carries a value of over $300 and provides travelers with unbridled access- free of blackout dates or expiration.
Southwest Airlines is offering 25,000 points to all those who experienced a flight cancellation or delay of over three hours between December 24 and January 2. For each paid ticketed flier on the reservation, they will be eligible for the 25,000 points from Southwest.
After the Dallas-based airline canceled thousands of flights during Christmas week, leaving passengers stranded, U.S. Secretary of Transportation Pete Buttigieg highlighted that other airlines managed to quickly recover from weather-related issues in a December 29 letter to the said carrier - and now offers an incentive for their customers whose plans were disrupted.
"I know that no amount of apologies can undo your experience," Jordan wrote in the letter. "For those who have requested refunds, reimbursements and/or are waiting to be reunited with your lost bag(s), those processes are being handled with great urgency and we appreciate your patience."