Delta Air Lines Extends Digital ID Program to Major Coastal Hubs Including LAX, LGA, and JFK

Delta Airlines is expanding its Digital ID program, an initiative aimed at streamlining the airport experience through touchless technology. Initially launched in 2021 at Detroit Metro Airport (DTW) and Hartsfield-Jackson Atlanta International Airport (ATL), the program is now extending to three additional hubs: Los Angeles International Airport (LAX), LaGuardia Airport (LGA), and John F. Kennedy International Airport (JFK), with the latter set to launch on December 14th.

Delta Air Lines 757-200
Delta Air Lines 757-200 [Image: Delta]

The Delta Digital ID system, developed in partnership with the Transportation Security Administration (TSA), offers a hands-free way for passengers to navigate airports. It integrates biometric data into the boarding process, providing a more efficient experience.

Digital ID Will be Linked to SkyMiles Profile...No Data Stored for Privacy

To participate in the Digital ID program, Delta customers must be traveling from an enabled airport and have a passport and/or Known Traveler Number stored in their SkyMiles profile. Eligible customers will receive a notification via the Fly Delta app, where they can opt into the program. Once enrolled, their Digital ID will be linked to their SkyMiles profile, although they have the option to opt out at any time. Delta assures that no biometric data is saved or stored beyond the necessary processes for the Digital ID system.

The expansion of the Digital ID program to key coastal hubs marks a significant step in modernizing the airport experience, emphasizing both efficiency and safety in travel.

“We know a frictionless airport experience is integral to your satisfaction with your overall journey,” said Allison Ausband, Chief Customer Experience Officer. “With Digital ID, our customers spend less time hassling with their wallets, and our agents spend less time checking documents. It opens an opportunity for our people and our customers to genuinely connect.”  

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